Frequently Asked Questions
Where are you located?
Weβre based in Allentown, Pennsylvania and proudly serve both local customers and U.S. nationwide shoppers.
Do you offer local pickup?
Yes! Local pickup is available. Select βLocal Pickupβ at checkout and weβll email you when your order is ready.
How long does shipping take?
Orders are processed within 1β2 business days and typically arrive in 3β5 business days.
Do you ship internationally?
At the moment, we ship only within the United States.
What is your return policy?
Returns are accepted within 14 days of delivery. Items must be unworn, unused, and in original packaging. Hats and sale items are final sale.
How do I request a return?
Email us at samelboutiquepa@gmail.com with your order number and reason for return. Weβll guide you from there.
Do you offer exchanges?
We donβt process direct exchanges. Please return the item and place a new order for the desired size or product.
How do I track my order?
Once your order ships, youβll receive a tracking number via email. You can use it to follow your packageβs progress.
Are your sneakers and apparel authentic?
Yes β all of our products are 100% authentic and brand new.
Who can I contact for help?
Reach out to us anytime at π§ samelboutiquepa@gmail.com β weβre happy to help!